Class 8 Social Science Chapter 12 Solution (English Medium) – Consumer Awareness, Rights and Protection | SCERT Assam

Class 8 Social Science Chapter 12 – Consumer Awareness – All Textual Solutions | ASSEB Assam (English Medium)

Class 8 Social Science Economics Chapter 12 – Consumer Awareness Complete Textual Question Answers and Solutions (ASSEB / SEBA Assam – English Medium)

Chapter 12 of the Class 8 Social Science (Economics) curriculum, titled ‘Consumer Awareness’, is a highly practical lesson that educates students about their rights and responsibilities in the marketplace. Prepared strictly according to the current syllabus of the ASSEB (Assam State School Education Board) and the guidelines of the National Education Policy (NEP), these comprehensive textual solutions cover every single textbook exercise. This essential study resource includes Very Short Answers (VSA), Short Questions, Long Answers, and extra exam-oriented study notes. Brought to you strictly by Ospin Academy, these solutions are designed to be accurate, easy to memorize, and perfectly optimized for school examinations.

This chapter explores how consumers are often exploited through misleading advertisements, adulteration, faulty weights, and poor-quality goods. It highlights the significance of the Consumer Protection Act (COPRA), standard certification marks like ISI, Agmark, and ISO, and the proper legal procedures to file a complaint in consumer courts. Understanding consumer awareness is vital for Class 8 students as it empowers them to make informed purchasing decisions in real life. Our detailed study notes provide clear point-wise answers to ensure students master these essential legal and economic concepts effortlessly.

What you will learn and find in these Textual Solutions:

• Detailed explanations of the fundamental Consumer Rights, including the Right to Safety, Right to Information, and Right to Choose.
• Flawless answers for 1-mark objective questions (VSA) and precise explanations for 2-3 mark short conceptual questions.
• Comprehensive, step-by-step point-wise solutions for 4-5 mark long questions regarding the duties of a smart consumer and the structure of consumer redressal forums.
• Clear definitions of standard quality marks such as Agmark (for agricultural products), ISI (for industrial goods), and Hallmark (for gold jewelry).
• Important extra practice questions and multiple-choice questions (MCQs) aligned directly with the current syllabus evaluation patterns.

Key Benefits of Ospin Academy’s Chapter 12 Solutions:

• 100% accurate and strictly mapped to the latest ASSEB/SEBA Social Science syllabus guidelines.
• Written in highly accessible, simple English language ensuring students easily understand and write excellent answers in their board exams.
• Perfectly organized study notes ideal for completing daily assignments and executing quick revisions before tests.
• Includes highly probable examination questions curated specifically to maximize scoring potential and conceptual clarity.

Ospin Academy is dedicated to delivering high-quality educational resources that connect classroom concepts to real-world applications. Master your Class 8 Social Science Economics syllabus today with our expertly crafted solutions and achieve outstanding academic success.

Class 8 Social Science

Chapter – 25   (Ospin Academy)

Consumer Awareness, Right and Protection

Exercise

1. Write an answer:

(a) Is consumer awareness necessary? Give two reason to support your answer.

Ans: Yes, consumer awareness is necessary.

Two reason are:

(i) Protection from Exploitation: Awareness helps consumers recognize deceptive practices, misleading claims, and unfair trade practices.

(ii) Empowerment: Informed consumers can make better choices, ensuring they get value for money and quality products or services.

(b) What are the various methods of cheating consumers.

Ans: The various methods of cheating consumers are mentioned.

(i) False Advertising: Misleading or false claims about the benefits, features, or quality of a product or service.

(ii) Overcharging: Charging higher prices than justified for a product or service, often exploiting lack of consumer knowledge.

(iii) Substandard Products: Selling products that do not meet the advertised quality or safety standards.

(iv) Hidden Fees: Adding undisclosed charges or fees to the final price of a product or service.

(v) Bait-and-Switch: Advertising a product at a low price to attract customers but then persuading them to buy a higher-priced alternative.

(c) What are your duties as a consumer? What thing would you look into while buying something?

Ans: Consumer must use the products purchased in a way that doesn’t negatively impact the environment or other consumers. Consumers should follow the product instructions and safety labels, to avoid harming others with the use of the item.

(d) what is a consumer? briefly discuss some consumer right

Ans: A consumer is a person who consumes a product or service. The word consumer is often used interchangeably with the word customer. This is not entirely accurate. A customer is a person or organisation that purchases goods or services. They may or may not consume them.

Some consumer right are:

(i) Right to Safety: Consumers have the right to be protected against products, production processes, and services that are hazardous to health or life. This includes ensuring that products meet safety standards and that consumers are informed about potential risks.

(ii) Right to Information: Consumers have the right to be informed about the products they purchase, including details about quality, quantity, potency, purity, standard, and price. This ensures they can make informed decisions and are not misled by false advertising or lack of transparency.

(iii) Right to Choose: Consumers have the right to choose from a variety of products and services at competitive prices. This includes access to a marketplace that promotes fair competition and prevents monopolies.

(e) Brief discussion about the measures taken by the government for consumer protection.

Ans: The measures taken by the government for consumer protection are mentioned below:

(i) Consumer Rights Legislation: Governments enact laws that define and protect consumer rights, such as the right to safety, information, choice, and redress. These laws vary by country but generally aim to empower consumers in their interactions with businesses.

(ii) Product Safety Regulations: Governments set standards and regulations to ensure the safety and quality of products sold to consumers. This includes testing requirements, labelling standards, and bans on hazardous substances.

(iii) Fair Trading Practices: Laws are in place to prohibit unfair trading practices such as misleading advertising, deceptive pricing, and unfair contract terms. These regulations aim to prevent businesses from taking advantage of consumers through deceptive practices.

(iv) Consumer Protection Agencies: Many countries have dedicated agencies or departments responsible for enforcing consumer protection laws. These agencies investigate consumer complaints, mediate disputes, and take legal action against businesses that violate consumer rights.

(v) Financial Regulation: Governments regulate financial products and services to protect consumers from predatory lending practices, ensure transparency in financial transactions, and oversee consumer credit reporting.

2. Write short notes:

(a) consumer protection Act.

Ans: The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practise any illegal trade, this act protects their rights as a consumer.

(b) Consumer awareness.

Ans: Customer Awareness refers to the degree your potential customer is aware of their problems, pain points, possible solutions, your product, and how you can solve their problems. Put simply, If the customer doesn’t know they have a problem, they won’t buy your product.

(c) Cheated consumer.

Ans: (i) Gather Documentation: Collect all relevant documents related to the transaction or service agreement. This includes receipts, contracts, emails, and any other correspondence.

(ii) Contact the Seller: Reach out to the seller or service provider directly to resolve the issue. Clearly explain the problem and provide any evidence you have to support your claim.

(d) Consumer rights.

Ans: Consumer rights refer to the fundamental protections and entitlements that consumers have when engaging in transactions with businesses or sellers. These rights are typically established by laws and regulations to ensure fair treatment and safety in the marketplace.

Here are some common consumer rights:

(i) Right to Safety: Consumers have the right to expect that the products and services they purchase are safe for their intended use. This includes protection from hazardous goods or services that could pose a risk to health or safety.

(ii) Right to Information: Consumers have the right to accurate and truthful information about products and services. This includes clear and transparent pricing, terms and conditions of sale, and details about warranties or guarantees.

(e) Consumer court.

Ans: Consumer courts were established as Consumer Dispute Resolution Agencies and they deal with consumer disputes, conflicts and grievances. It is a forum where a consumer may file a case against a seller in the case where the consumer feels that he has been cheated or exploited by the seller.

3. Say True or False:

(a) Consumer protection is applicable only on buying goods.

Ans: False.

(b) India is the only country to adopt the Consumer Protection Act.

Ans: False.

(c) Cheated consumers can file a case at consumer dispute redressal forum.

Ans: True.

(d) Consumer protection Act is applicable only in case of valuable and expensive commodities.

Ans: True.

(e) Agriculture production uses HALLMARK to prove genuinity.

Ans: False.

(f) It is a lawful right to grant compensation to consumers if cheated while buying goods or services.

Ans: True.